Talenteer for software testing company

Talenteer for software testing company

    Table of contents

    Context

    Our customer, a1qa, has been offering quality assurance and software testing services for 20 years. Their team includes 1.1k+ specialists working from multiple locations around the world, which enables the company to deliver software testing services 24/7/365. 800+ clients from 39 countries have already trusted a1qa with ensuring the quality of their software solutions.
    To manage the staffing process, a1qa used a custom web portal developed in-house. With its help, a1qa managers found and assigned suitable candidates for the company’s projects. The customer’s business was continuously growing, and their team was constantly evolving its expertise and service offerings within R&D programs and centers of excellence. As time passed, the portal’s evolution could not keep up with the customer’s company growth. In addition, the custom solution required substantial resources for enhancement and support. So the customer began researching internal talent marketplaces that already existed.
    Implementing a ready-made internal talent marketplace solution would allow the customer to:
    • Optimize the talent management process according to best practices, increasing transparency and setting up statistics to make informed decisions
    • Get all features necessary for staffing out of the box
    • Cut the costs of solution development and support
    Having explored the options on the market, a1qa chose Talenteer by Itransition as its out-of-the-box functionality matched their needs, covering talent capacity management and employee skills visibility. An important factor was Talenteer’s on-premises deployment option, which ensured the customer’s complete control over sensitive employee data.

    We knew there was a better way to manage the staffing process, more beneficial both for our managers and QA engineers. a1qa really needed to unlock our talent capacity, speeding up and scaling the mechanisms of matching the skills of our experts to the needs of our clients.

    Member of a1qa’s staffing committee

    Solution

    Itransition implemented Talenteer, a comprehensive AI-driven internal talent marketplace, providing an all-around view of the internal talent pool. Talenteer has 2 implementation options: it can be implemented and, if necessary, customized by Itransition or configured by a customer. a1qa chose the first option as it was faster and easier to trust an experienced IT services provider with a project than dive into configuration details themselves.
    Having analyzed the specifics of the customer’s business, we divided the project into several phases. Itransition team started with Talenteer deployment and integration and then moved on to delivering customizations. We also ensured successful user adoption and provided continuous support.

    Deployment & integration

    To begin with, our team gathered the requirements and analyzed the customer’s existing recruiting and staffing processes. We provided the customer with a data sample to fill in with a1qa’s talent data.
    In 2 weeks, Itransition team:
    • Deployed Talenteer’s out-of-the-box version in the customer’s infrastructure
    • Integrated Talenteer with the customer’s HRM system
    • Synchronized project data
    Out of the box, Talenteer enables managers to oversee employee capacity, create new opportunities, and staff them with in-house specialists. The customer’s organizational structure includes not only managers who run projects but also a staffing committee responsible for assigning specialists to opportunities. As the staffing committee role is crucial for a1qa’s staffing process, we added it to the Talenteer flow right away. The functionality for the staffing committee includes managing company opportunities, including:
    • Creating, editing, and closing all opportunities
    • Responding to applications for all opportunities
    • Reviewing all applications for opportunities and all responses to them
    • Accessing all employee profile data

    With Talenteer, a1qa’s staffing committee members don’t have to search for talent data to find perfect candidates for internal opportunities. The new solution provides them with all the gathered data and all they have to do is make the final decision to assign an expert for a project

    To protect sensitive employee data, our team added the functionality of internal comments for the staffing committee. The members of the staffing committee can leave comments with reasons why certain employees were reassigned from one project to another, without disclosing this information to the entire company. Other members of the staffing committee can view these comments.

    a1qa’s managers can create and edit the opportunities originating from their departments. They can track talent data related to their departments and view profiles of all employees. With Talenteer, a1qa got visibility into applications for opportunities and responses to them.

    During this phase, Itransition team also deployed the functionality for employees, enabling them to:

    • Overview and respond to all available opportunities within the company
    • Manage their own applications
    • Find ways for professional growth
    Employees can update their skills within the My profile module, including expertise in different domains. We adapted this module for the customer according to their company roles and the specifics of the staffing process.

    Solution customization

    Our experts customized the opportunity creation form by adding specific fields important for the customer’s staffing processes, such as Interview needed (yes/no) and Commitment duration. We also changed the opportunity types from Talenteer’s standard project/position to new sale/upsale/rotation, according to the terminology and processes adopted in the customer’s company. The opportunity types stand for:
    • New sale: request for additional work for a new a1qa client
    • Upsale: request for additional work for any client, except for new ones
    • Rotation: request for replacing one talent with another
    In addition, during this phase, Itransition set up the AI matching in line with the criteria relevant to the a1qa business. Talenteer has a ready dataset of skills for different domains and categories. Together with a1qa, we held a data scoping session. We combined the customer’s data with Talenteer’s to get the dataset perfect for a1qa. Talenteer’s AI matching is based on different criteria, for example, location, qualification level, skills, current workload, etc. For a1qa, we updated the Talenteer’s datasets for:
    • Job positions
    • Skills
    • Qualification levels
    While we were working on the solution deployment and customization, we were actively gathering feedback from users. The customer's insights led us to ideas for making the product better. For instance, in some cases, it would be better to reopen opportunities instead of creating new ones because it would derange the company's staffing statistics. Each company has different metrics they track and add to statistics. So we added the option of reopening opportunities for a1qa and also updated Talenteer with this functionality. In addition, we added statistics updates to Talenteer’s development backlog.

    User adoption & support

    To ensure a positive user experience, we provided the customer with a detailed user guide and conducted 2 demos of the solution. First, we demonstrated Talenteer’s functionality to a1qa’s managers as soon as it was deployed to gather immediate feedback and make sure the solution smoothly fits into the company’s management processes. The second demo we conducted was for all employees to get acquainted with Talenteer and its features. We held an open discussion answering questions and welcoming all the feedback. Each demo can be viewed on demand for those employees who could not attend the live session.

    Upon the solution implementation, our team organized user acceptance testing (UAT) to confirm the customer’s employees find Talenteer convenient and easy to use. We created a chat to address any questions that could occur and provide instant user support online. Upon getting the results of UAT, our team updated the user guide considering all the feedback.

    Any user has an opportunity to send their comments and thoughts on the solution to the product development team via Talenteer’s feedback form. We gather all the comments to ensure we can further enhance and adapt the solution to the customer’s needs, as well as evolve the product in general.

    Team

    Itransition team included:
    • Customer success manager
    • Implementation consultant
    • Product owner
    • 2 developers
    • Tester
    As the customer’s employees got a completely new solution to work with, it was essential for us to proactively ensure the implementation and user adoption went successfully and met the set goals. To achieve that, Itransition assigned a dedicated customer success manager to the project. They had an in-depth knowledge of our customer’s journey and fostered communication between all parties to make sure end users were happy with their experience. The customer success manager navigated a1qa through the Talenteer implementation and customization, enabling the customer to avoid any potential icebergs on the way.
    Customer levelImplementation team levelUser adoption level
    Covering high-level project issuesEnsuring Itransition’s experts had all the necessary access and data to work withContinuously monitoring the overall user adoption process
    Conveying the business interests of the customer to the implementation teamPreventing any internal impedimentsLooking after user guides and training materials, keeping track of the updates
    Serving as a single point of accountabilityMonitoring project performanceAnalyzing user feedback and assessing the level of user satisfaction, ensuring end users are happy with the new solution
    Being always available to meet the customer’s stakeholders, discuss any questions, and advocate their interests furtherMaking sure the team is in sync with the customer’s requirements and feedbackKeeping up with user feedback upon the implementation completion, being always ready to provide user support
    Helping prioritize product backlog considering user feedback
    Our product owner consolidated and analyzed customer feedback from the point of view of solution enhancement. Further on some of the improvement ideas were added to Talenteer’s backlog, e.g. the option of reopening opportunities.

    As for Itransition’s implementation consultant, their role was to guide the team throughout Talenteer deployment, ensuring implementation readiness and providing hands-on recommendations. They oversaw the deployment and data migration processes making sure they went smoothly. The implementation consultant also provided post-implementation support and guidance, enabling the customer to fully integrate the new solution into their everyday life.

    Results

    Itransition successfully implemented Talenteer, an internal talent marketplace solution, for a1qa, streamlining the customer’s staffing process and ensuring talent data visibility. Our team customized Talenteer in line with the specifics of the customer’s business processes. We ensured the new solution was convenient for end users, providing them with detailed user guides, demos, and constant support.

    With Talenteer, it became a lot easier to find befitting opportunities for our internal talent. 96% of a1qa employees who are looking for new projects use Talenteer. And they rated the solution 4.95 out of 5. Our retention rate keeps growing, and daily staffing tasks look easier than ever.

    Member of a1qa’s staffing committee

    • 50% of opportunities were closed with in-house talent during a month
    • 4x fewer specialists who did not find an internal opportunity
    • 2x decrease in maintenance costs
    Talenteer won Gold in Brandon Hall Group’s Excellence in Technology Awards

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